January 16, 2015 | By Adam Sherman+ | No Comments
What is your E.T.A.? Empathy, trust and advocacy are words that could be easily taken for granted in today’s marketplace of the unknown, disrupted, and commoditized. Building customer-centric business models that are based on understanding the feelings of another are not short-term easy and long-term beneficial to sustaining the future growth of that business. Big data […]
January 7, 2014 | By Jeanine Nelson+ | No Comments
During the 2013 Social Media Leadership Awards, Dennis Stoutenburgh, President and Co-Founder of Social Strategy1, spoke during the social media customer service panel also featuring American Airlines, BarclayCard US, Associa, and Chase. “If you’re not engaging customers during the entire product life cycle through social media, you’re missing out. Because someone else will,” said […]
March 20, 2013 | By Jeanine Nelson+ | No Comments
Perhaps one of the biggest responsibilities and challenges in social monitoring comes from delivering accurate information as it relates to context and origin. Given the frequency and nature upon which users are generating this information, it’s becoming more critical to receive this information as it breaks and report it in understandable and measurable layouts. 3 […]
September 4, 2012 | By admin+ | No Comments
Does Social Media Really Work to Increase Sales? Read this case study from Social Strategy1 on increasing sales leads for real estate by using social media monitoring and learn how you can start finding quality leads today!
