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social media intelligence Archives - Social Strategy1

Social Strategy1 announces social intelligence platform for restaurants

06 Jun

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Social Strategy1 announces social intelligence platform for restaurants

June 6, 2014 | By | No Comments

Maximizing Restaurant Customer Experience with Social Media Data Dennis Stoutenburgh, President and Co-Founder of Social Strategy1, announced the release of White Box Social during, “You’re Next Curve Jump: Connecting Sales, Social & Strategy” at this year’s Summer Brand Camp in Dallas, Texas, June 3-5th. Summer Brand Camp is a three-day conference for national restaurant industry [...]

19 Sep

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customer serviceSocial Strategy1 on Social Media MonitoringStrategy

All Revved Up, No Place to Go – Brand Nails Marketing, Flubs Customer Service

September 19, 2011 | By | 2 Comments

It’s clear: this was a brand that was all revved up. But, with customer service like that, where were they going? You got it: no place.
Don’t sink product development and marketing investments with bad customer care. Check out the full MarketingProfs article for Barbara’s three tips for avoiding customer service flubs.

28 Jul

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FacebookSocial Media Guides and How To'sSocial Strategy1 on Social Media Monitoring

Cashing in on Collaboration with Crowdsourcing

July 28, 2011 | By | No Comments

Social media intelligence and engagement is an ideal way to find out exactly what your customer wants and needs. Delivering the right product goes a long way toward creating a happy customer. And a happy customer translates into a happy bottom line.

19 Jul

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Lady Gaga and the Value of Online Intel

July 19, 2011 | By | One Comment

In Is Lady Gaga and Your Brand a Good Match?, Paul Dunay of Networked Insights suggests perhaps not. In fact, the company’s social intelligence found that while positive sentiment for the queen of the meat dress runs at 32%, a perhaps surprising 39% of the sentiment is negative.

08 Feb

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EventsSocial Media Guides and How To's

Online Intelligence Webinar

February 8, 2011 | By | One Comment

Today Social Strategy1 partnered with Write2Market to host it’s first in a series of webinars on Total Media Intelligence with its very own Steve Ennen. If you missed the webinar, you can watch it or download it here. Some key takeaways from total webinar included Lisa Calhoun’s New Rules for Communications.

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