November 5, 2015 | By Jill McFarland+ | No Comments
I was recently in NYC with a coworker. We were trying to get to Applebee’s on 50th and Broadway, which I had been to many times. I could tell that the Uber driver wasn’t going the right way and told my coworker that something was wrong. We arrived at the address the Uber driver was […]
October 8, 2015 | By admin+ | No Comments
Are your customers truly the new marketing department? With rapid changes in social media platforms, it can be difficult to maintain control of your restaurant’s brand online. This past September at the annual MUFSO conference in Dallas, TX, a group of experts from the restaurant industry gathered to share their insights on how to continue driving a restaurant’s success […]
October 3, 2014 | By Tshepiso Mogotsi+ | No Comments
The power of social media is evident in just how much people rely on it for customer service interactions. For most customers social media has become their digital call center. It’s a first resort for complaints and questions, yet some companies deflect these issues to their customer service team, which adds fuel to the fire and ultimately […]
September 5, 2014 | By Alex Houg+ | No Comments
Facebook announced changes to the News Feed algorithm, changes that are intended to better identify click-bait style content. This is on top of penalizing meme-style content that is text-heavy and openly asks for likes, comments, and shares. What does this mean for marketers? Well, people are already increasingly reluctant to share political and religious views with […]
