August 1, 2014 | By Edmund Lee+ | No Comments
Have you ever heard the old saying, “bad news travels fast?” Even before social media, bad news always circulated with lightning-fast speed, but nowadays, it’s stunning how a company’s dirty laundry – usually in the form of a story of bad customer service – can travel to hundreds, thousands, and even millions of people. While […]
June 24, 2014 | By Renee Warren+ | No Comments
What Does Word of Mouth Marketing Look Like in the Digital Age? Before the Internet, marketing buzz was generated by word of mouth and advertising. The timeline would go a little like this: Suzie sees ad for product in the newspaper or TV commercial. She buys the product, loves it, and then tells all her coworkers, […]
![Social Media Customer Service [CRMXChange Interview]](../../wp-content/uploads/2014/06/CRM-XCHANGE-640x233.png)
June 23, 2014 | By Jeanine Nelson+ | No Comments
Dennis Stoutenburgh Discusses Social Customer Service in CRMXChange Interview During the 2014 Call Center Week event, Social Strategy1 President and Co-Founder Dennis Stoutenburgh sat down with CRMXchange to elaborate on social customer service for the first installment of a series of reports that will reveal perspectives and insights from a cross-section of the solution providers. So, why Social Customer Service? Simply […]
