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Barbara Bix Archives - Social Strategy1

19 Sep

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All Revved Up, No Place to Go – Brand Nails Marketing, Flubs Customer Service

September 19, 2011 | By | 2 Comments

It’s clear: this was a brand that was all revved up. But, with customer service like that, where were they going? You got it: no place.
Don’t sink product development and marketing investments with bad customer care. Check out the full MarketingProfs article for Barbara’s three tips for avoiding customer service flubs.