We’ll make sure you are proactive and never miss a brand mention or customer inquiry.
Our proprietary listening engine indexes every tweet, comment, review or Facebook post about your brand.
Today’s consumers are defining brands through online commentary about their experiences.
We’ve managed social media crisis before. We know how to approach negative commentary and pursue a public resolution.
Turn positive customer experiences into online brand advocacy.
We’ll help you design a strategy to open up social and review sites to host more positive reviews.
We plan an escalation process up front with your team.
If a mention needs an immediate response, we’ll get the customer offline and to the appropriate person.
We’ll define key performance indicators together to ensure program success.
You’ll be able to integrate reputation sentiment with other qualitative & quantitative social media performance indicators.
Learn more about monitoring for reviews, responding to negative commentary, in our Reputation management critical in social media blog post.
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