Trends in Customer Experience Management and Social Media | CXMSummit Dallas
February 5, 2013 | By Justin Dennis+ | No Comments
This presentation was delivered on Thursday, January 31 during CXMSummit Dallas. CXMSummit Dallas presented social media best practices and business strategies to find more customers. See full CXMSummit Coverage here. CXMSUMMIT - Mike Lewis - Social Media Leadership from Social Strategy1 Mike Lewis - Chairman & CEO Serial entrepreneur, published author and CEO […]
01 Jun
By Jeanine Nelson+
One Comment
One Way to Deal with Negative Social Media Comments
June 1, 2011 | By Jeanine Nelson+ | One Comment
How do social media reps deal with not-so-nice comments in a public forum like a blog? Brenda Somich on Social Media Today shares tips for dealing with negative blog comments, but her tips can be used as a guide for dealing with negative reactions on other social media platforms as well.