March 7, 2013 | By Jeanine Nelson | No Comments
[Social Media Customer Service White Paper] Social Media is becoming one of the first interactions customers may have with a brand. Social media customer service is as influential as any other interaction with an organization. Unfortunately for some organizations, poor customer service standards are reflected publicly through social media. In this white …
January 25, 2013 | By Jeanine Nelson | No Comments
Social media leaders will discuss expert insights from top cases at the CXMSUMMIT on Thursday, January 31, 2013 at the Westin Galleria Dallas. Panelists include, Amy O’Brien, Senior Analyst, Social Media at American Airlines, Annette Hernandez, Specialist, Social Media Customer Service at American Airlines, and Eric Swayne, Director of Insights at Golin Harris. Discussions will focus …
January 25, 2013 | By Jeanine Nelson | No Comments
It has been one year since The Vanguard Group, Inc., one of the largest investment management companies in the world, first utilized CEO, Bill McNabb to interact with and gain insights from clients through social media platforms. Vanguard was the first in the financial industry to feature such a day where leadership corresponded with their …
January 2, 2013 | By Jeanine Nelson | No Comments
Most employees in the financial industry don’t have the individual agility of communicating via digital and social media sites to share industry-related opinions or news. Any information being disclosed by an employee or on behalf of the institution cannot swiftly make it across real-time feeds, due to regulatory constraints. Morgan Stanley Smith Barney, (MSSB), stands …
July 25, 2012 | By admin | No Comments
I recently spoke at the Celebrating Home National Rally 2012 and was very happy to see so many people excited to learn about the need for adoption of social media by their small business.
June 12, 2012 | By admin | No Comments
Customer Service online is exploding and your business needs to stay ahead of the curve. Social Strategy1′s suite of services allow you to monitor, diagnose, and respond to any issues that may arise online.
April 19, 2012 | By admin | No Comments
Why is CRM so important? Read more to learn 5 Customer Relationship Management trends that you should be analyzing right now!
April 16, 2012 | By admin | No Comments
Find out how social customer service can help save and improve your business’ reputation online.
January 13, 2012 | By admin | No Comments
Creating a social media strategy can be very intimidating. Here are some great tips to help you or your business get started on the right path to a successful strategy.
January 12, 2012 | By admin | No Comments
Monitoring your brand online should begin before you have a major reputation management issue on your hands. Here are some great tips to help you monitor your brand’s risks online.
