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Jeanine, Author at Social Strategy1

09 Apr

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Proactive Social Media Strategy for Contact Centers

April 9, 2013 | By | No Comments

Call center employees are not effective in social media just because they have the tools. Learn a few points to avoid crisis with Social Strategy1’s introduction of proactive social media strategy for contact centers. Download a complimentary Social Strategy1 whitepaper examining best practice social care strategies from Jetblue, Whole Foods, & Zappos. Why should call …

20 Mar

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Social Strategy1 Discusses Social Media Metrics in TechFaster Interview

March 20, 2013 | By | No Comments

Social Strategy1 President Dennis Stoutenburgh and Marketing Director Justin Dennis co-hosted a Google Hangout with TechFaster to discuss why the metrics that result from social media monitoring benefit businesses of any size business in any industry.   TechFaster TechFaster.com is a venue for technology startups to highlight and promote the tech startup culture including the people, events, and jobs that make …

Elements of Social Media Monitoring That Deliver Results

20 Mar

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Elements of Social Media Monitoring That Deliver Results

March 20, 2013 | By | No Comments

Perhaps one of the biggest responsibilities and challenges in social monitoring comes from delivering accurate information as it relates to context and origin. Given the frequency and nature upon which users are generating this information, it’s becoming more critical to receive this information as it breaks and report it in understandable and measurable layouts. 3 …

20 Mar

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Social Media Crisis Management in 5 Steps

March 20, 2013 | By | No Comments

Any brand that uses social media platforms for marketing stands the risk of a myriad of crisis situations that can diminish reputation. Rather than abandon or limit the amount of communication through these channels, develop comprehensive content marketing strategies that support the organizational bottom line and open the lines of communication. Social media crisis management …

12 Mar

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Jim Iyoob Joins ILD Corp as Senior Vice President of Corporate Development

March 12, 2013 | By | No Comments

ILD Corp, a national leader in digital back office support, today announced Jim Iyoob as Senior Vice President of Corporate Development. Iyoob will lead senior level operations through corporate recruiting, operations, sales and marketing for ILD brands: Social Strategy1, a social media monitoring analysis and social media managed services firm; and Stratus Contact Solutions, a …

07 Mar

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customer serviceResourcesSocial Strategy1 on Social Media Monitoring

Beyond Service: Foundations that Generate Positive Customer Experiences

March 7, 2013 | By | No Comments

[Social Media Customer Service White Paper]       Social Media is becoming one of the first interactions customers may have with a brand. Social media customer service is as influential as any other interaction with an organization. Unfortunately for some organizations, poor customer service standards are reflected publicly through social media. In this white …

07 Mar

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4 Benefits of Social Media Recruiting and Creating an Overall Strategy

March 7, 2013 | By | No Comments

It’s becoming increasingly common to use social media for operational and business functions, but some organizations have yet to acknowledge the power and usefulness of its reach. Below we’ve outlined some of the many reasons recruiters are implementing hiring strategies through social media. 4 Benefits for Social Media Recruiting Diversity -All of these channels offer …

14 Feb

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What Drives Social Entrepreneurship?

February 14, 2013 | By | No Comments

  Balance your resources and manage crowd sourcing by asking which tools are appropriate in solving your problem. Define what people look for in those channels. Startups and small businesses are reversing the approach and utilizing traditional resources last… The burgeoning field of social entrepreneurship is experiencing rapid growth and attracting attention from many sectors. Behind every successful …

25 Jan

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American Airlines, Golin Harris and Social Strategy1 Discuss Best Social Media Cases at CXMSUMMIT

January 25, 2013 | By | No Comments

  Social media leaders will discuss expert insights from top cases at the CXMSUMMIT on Thursday, January 31, 2013 at the Westin Galleria Dallas. Panelists include, Amy O’Brien, Senior Analyst, Social Media at American Airlines, Annette Hernandez, Specialist, Social Media Customer Service at American Airlines, and Eric Swayne, Director of Insights at Golin Harris. Discussions will focus …

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